{"id":207610,"date":"2017-11-08T00:24:41","date_gmt":"2017-11-08T00:24:41","guid":{"rendered":"http:\/\/cgtgames.com\/?page_id=207610"},"modified":"2018-09-04T21:47:01","modified_gmt":"2018-09-04T21:47:01","slug":"faqs","status":"publish","type":"page","link":"https:\/\/cgtgames.com\/faqs","title":{"rendered":"FAQs"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.0.89″][et_pb_fullwidth_header _builder_version=”3.11.1″ title_font=”|800|||||||” title_font_size=”46px” title_font_size_phone=”30px” title_font_size_last_edited=”off|phone” background_color=”rgba(255,255,255,0)” background_image=”https:\/\/cgtgames.com\/wp-content\/uploads\/2018\/09\/CGT-FAQ-header.jpg”]<\/p>\n

<\/h1>\n

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CGT Games FAQs<\/h1>\n

Frequently Asked Questions<\/h2>\n

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\n[\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.0.47″][et_pb_row use_custom_width=”on” custom_width_px=”750px” _builder_version=”3.0.89″][et_pb_column type=”4_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_toggle title=”Q: What is the cost of the CGT gaming system?” admin_label=”Q: What is the cost of the CGT gaming system?” _builder_version=”3.0.89″]<\/p>\n

A: CGT\u2019s gaming system will be installed at absolutely no cost to you.\u00a0 The only possible expense might be an internet connection if your location doesn\u2019t have one that can be used.\u00a0 CGT will provide installation, the individual game terminal(s), the point-of-sale system, chairs, and receipt paper.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Q: How secure is CGT’s gaming system?” admin_label=”Q: How secure is CGT’s gaming system?” _builder_version=”3.0.89″]<\/p>\n

A: Security is at the forefront of every CGT gaming system. Depending on the jurisdiction, CGT systems are locked and can be constantly monitored remotely.\u00a0 Payout vouchers are printed on register paper with specific information about the site including location name and address, game terminal serial numbers and time played.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Q: Will I have the capability to remotely monitor the site\/units?” admin_label=”Q: Will I have the capability to remotely monitor the site\/units?” _builder_version=”3.0.89″]<\/p>\n

A; Yes!\u00a0 All site activity will be able to be viewed remotely from any internet-capable device meaning you will have near real-time access to your gaming information from anywhere!<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Q: How does internal reporting work?” admin_label=”Q: How does internal reporting work?” _builder_version=”3.0.89″]<\/p>\n

A:\u00a0 Reporting varies from jurisdiction to jurisdiction and CGT offers a series of standard reports that will typically satisfy the requirements of your specific jurisdiction.\u00a0 If not, we can customize our reporting system to meet your needs.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Q: How will billing work?” admin_label=”Q: How will billing work?” _builder_version=”3.0.89″]<\/p>\n

A: Depending on the jurisdiction, invoices are typically sent out each week electronically by either CGT or its designated distributor.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Q: How do I get started and get the units installed?” admin_label=”Q: How do I get started and get the units installed?” _builder_version=”3.0.89″]<\/p>\n

A: To get started, call (888) 842-3537<\/a> to speak to one of our sales representative, who will schedule a time to meet face-to-fact to evaluate your needs.\u00a0 After that, your sales rep can help walk you through the placement agreement process, answering any questions you might have along the way.\u00a0 Once the placement agreement has been executed a day and time (typically two weeks from the execution of the contract) will be set to install your new electronic pull tab system.\u00a0 The installation usually takes about four hours, depending on they layout of your location.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Q: Can I purchase units at my own risk?” admin_label=”Q: Can I purchase units at my own risk?” _builder_version=”3.0.89″]<\/p>\n

A: CGT does not currently sell their units.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Q: How will the flare be displayed?” admin_label=”Q: How will the flare be displayed?” _builder_version=”3.0.89″]<\/p>\n

A: A digital \u201cflare\u201d will be displayed on one of the help screens inside each game.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Q: Will you be able to see how many winners or tickets remain?” admin_label=”Q: Will you be able to see how many winners or tickets remain?” _builder_version=”3.0.89″]<\/p>\n

A: An electronic pull-tab device shall not be capable of displaying the number of e-tabs that remain in the game set or the number of winners or losers that have been drawn or still remain in the game set while the game set is still being played.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Q: Will there be a time limit from time of cash out until redemption? ” admin_label=”Q: Will there be a time limit from time of cash out until redemption? ” _builder_version=”3.0.89″]<\/p>\n

A: That will be up to the jurisdiction and\/or location.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Q: Who is responsible for servicing the machines?” admin_label=”Q: Who is responsible for servicing the machines?” _builder_version=”3.0.89″]<\/p>\n

A: CGT or the distributor will handle any sort of issues that are more complicated than printer paper jams and bill acceptor jams.\u00a0 CGT has the capability to remotely connect to a unit to fix any software issues that arise.\u00a0 If remote tech support doesn\u2019t fix the problem a field technician will be deployed to your location, usually within 24 hours of the remote tech\u2019s request.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Q: Who is liable for a damaged unit?” admin_label=”Q: Who is liable for a damaged unit?” _builder_version=”3.0.89″]<\/p>\n

A: The location will be held liable for any damage to units caused by neglect or misuse.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Q: How many games and what denominations will be available?” admin_label=”Q: How many games and what denominations will be available?” _builder_version=”3.0.89″]<\/p>\n

A: CGT currently has a catalog of around 20 game titles with approximately four new game titles in development at any given time.\u00a0 Depending on your jurisdiction, denomination of games offered by CGT are 25 cents, 50 cents, 75 cents, $1, $2, $3, $5, $10 and $20.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Q: What are the different options as far as types of e-tab machines?” admin_label=”Q: What are the different options as far as types of e-tab machines?” _builder_version=”3.0.89″]<\/p>\n

A: There are three main types of game terminals available by CGT; tablets, all-in-ones (AIO) and cabinets.\u00a0 Cabinet game terminals have bill acceptors and will print credit vouchers that can be redeemed at our POS system.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Q. Does your program pay out in cash?” admin_label=”Q. Does your program pay out in cash?” _builder_version=”3.0.89″]<\/p>\n

A. No. \u00a0CGT\u2019s system uses a cash-out ticket that can be redeemed at the POS system.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Q. What is your maximum prize amount winner?” admin_label=”Q. What is your maximum prize amount winner?” _builder_version=”3.0.89″]<\/p>\n

A: The maximum win amount is determined by each jurisdiction\u2019s rules and regulations.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Q. What are your splits between the location, charity, and vendor?” admin_label=”Q. What are your splits between the location, charity, and vendor?” _builder_version=”3.0.89″]<\/p>\n

A: This will depend on your jurisdiction and the gaming system that\u2019s being utilized.\u00a0 Call any member of our sales team for more specific information!<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Q. Will this program affect my paper pull-tab sales?” admin_label=”Q. Will this program affect my paper pull-tab sales?” _builder_version=”3.0.89″]<\/p>\n

A: Not at all, in fact we have found in most cases in increases paper pull-tab sales!\u00a0 These two styles of gaming tend to complement each other at most locations.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Q. What are your technician service hours?” admin_label=”Q. What are your technician service hours?” _builder_version=”3.0.89″]<\/p>\n

A: CGT\u2019s technical support staff is available to you 24 hours a day, seven days a week.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Q. How much money do we need in our cash drawer to start up the program?” admin_label=”Q. How much money do we need in our cash drawer to start up the program?” _builder_version=”3.0.89″]<\/p>\n

A: This figure can vary depending on the jurisdiction and game system being used. \u00a0The general rule of thumb is to carry enough cash in your cash drawer to cover your largest possible winner at any given time.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Q. How do you collect your money? How often?” admin_label=”Q. How do you collect your money? How often?” _builder_version=”3.0.89″]<\/p>\n

A: We recommend that money be collected out of all game terminals each day and balanced using our POS reporting system.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Q. What is your payout percentage?” admin_label=”Q. What is your payout percentage?” _builder_version=”3.0.89″]<\/p>\n

A: Payout percentages could be dictated by your jurisdiction; however, CGT payout percentages ensure a proper balance between a great play experience with competitive payouts and an adequate hold for the location.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Q. Because of space concerns, what is the size of your POS?” admin_label=”Q. Because of space concerns, what is the size of your POS?” _builder_version=”3.0.89″]<\/p>\n

A: The size of your POS system is determined by a number of factors, including the gaming system you\u2019re operating and your jurisdiction.\u00a0 CGT\u2019s standard Point of Sales system is 16\u201d (W) x 23\u201d (H) x 17\u201d(D).<\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” module_class=”fullwidth-cta” _builder_version=”3.0.74″ background_color=”#ff820c” custom_padding=”0px|0px|0px|0px”][et_pb_row make_fullwidth=”on” custom_width_percent=”100%” use_custom_gutter=”on” gutter_width=”1″ custom_padding=”0px|0px|0px|0px” padding_mobile=”on” custom_margin=”0px|0px|0px|0px” column_padding_mobile=”on” parallax_method_1=”off” padding_top_1=”50px” padding_right_1=”10px” padding_bottom_1=”50px” padding_left_1=”10px” padding_1_tablet=”20px|10px|20px|10px” padding_1_phone=”15px|10px|15px|10px” padding_1_last_edited=”on|tablet” module_class=”fullwidth-cta” _builder_version=”3.0.71″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.0.47″ padding_phone=”15px|10px|15px|10px” padding_tablet=”20px|10px|20px|10px” padding_last_edited=”on|tablet” padding_bottom=”50px” padding_left=”10px” padding_right=”10px” padding_top=”50px” column_padding_mobile=”on” parallax=”off” parallax_method=”off”][et_pb_text _builder_version=”3.0.106″ text_font=”Raleway|on|||” text_font_size=”36″ text_font_size_tablet=”26″ text_font_size_phone=”18″ text_font_size_last_edited=”on|tablet” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” background_layout=”dark” module_alignment=”center”]<\/p>\n

Call for Great Sales & Support: 888-842-3537<\/p>\n

[\/et_pb_text][et_pb_button button_url=”tel:888-842-3537″ button_text=”Call for Awesome Sales & Support: 888-842-3537″ button_alignment=”center” _builder_version=”3.0.106″ background_layout=”dark” custom_css_main_element=”zoom: 1;||filter: alpha(opacity=0);||opacity: 0;||position: absolute;||top: 0;||left: 0;||width: 100%;||height: 100%;”][\/et_pb_button][et_pb_code _builder_version=”3.0.71″]<style> .fullwidth-cta, .fullwidth-cta .arrow { -webkit-transition: all 0.2s; -moz-transition: all 0.2s; transition: all 0.2s; } .fullwidth-cta:hover { background: #0c9bff; } .fullwidth-cta:hover .arrow { padding-left: 5px; } <\/style>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.0.89″][et_pb_fullwidth_header _builder_version=”3.11.1″ title_font=”|800|||||||” title_font_size=”46px” title_font_size_phone=”30px” title_font_size_last_edited=”off|phone” background_color=”rgba(255,255,255,0)” background_image=”https:\/\/cgtgames.com\/wp-content\/uploads\/2018\/09\/CGT-FAQ-header.jpg”] CGT Games FAQs Frequently Asked Questions     [\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.0.47″][et_pb_row use_custom_width=”on” custom_width_px=”750px” _builder_version=”3.0.89″][et_pb_column type=”4_4″ _builder_version=”3.0.47″ parallax=”off” parallax_method=”on”][et_pb_toggle title=”Q: What is the cost of the CGT gaming system?” admin_label=”Q: What is the cost of the CGT gaming system?” _builder_version=”3.0.89″] A: CGT\u2019s gaming system will […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":""},"yoast_head":"\nFrequently Asked Questions (FAQs) Creative Gaming Technologies<\/title>\n<meta name=\"description\" content=\"Here are all the questions we get asked about our charitable games, and the nitty gritty details of having them in your establishment. Call 888-842-3547\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cgtgames.com\/faqs\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions (FAQs) Creative Gaming Technologies\" \/>\n<meta property=\"og:description\" content=\"Here are all the questions we get asked about our charitable games, and the nitty gritty details of having them in your establishment. 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